Published on 29 Oct, 2024
We value information on our website being in a format that is accessible to all and are committed to ensuring digital accessibility for people with disabilities. We strive to continually improve the user experience and with this in mind have designed our website following the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. The site functions properly in all standard, up-to-date browsers.
We value any feedback you can provide us regarding your experience with us.
Should you have any comments on the service, have any suggestions you wish to share with us, or wish to provide a compliment regarding the care you received, please contact us at the email address below.
Should you have a complaint on any aspect of your care, we hope most issues can be resolved at the time by having an open discussion.
If you feel this is not possible and would like to submit a complaint, please ensure you submit this as soon as possible, so we can take the necessary next steps to investigate the matter. We welcome the opportunity to rectify any concerns you may have.
Please provide as much information as possible regarding your complaint and the events, alongside your full name, address, date of birth and contact details, and submit to the following email address.
We will acknowledge your complaint within 2 working days either orally or in writing. We aim to provide a report either orally or in writing to you within 20 working days thereafter. If we cannot do this, we will write to you advising you of any delays and the reasons behind this and will regularly update you on the progress of your complaint.
Should you feel dissatisfied with the outcome of your complaint, you wish to may refer your complaint an external organisation, such as the Independent Sector Complaints Adjudication Service (ISCAS), for an independent external review. Further details on organisations that may be of assistance are given below.
Independent Sector Complaints Adjudicator Service (ISCAS):
The Patient’s Association
https://www.patients-association.org.uk/contact
Helth has made every effort to ensure the accuracy of the information on this website. However, we cannot guarantee the website is error-free, or virus free, and we do not accept any liability for loss or damage arising from the content of this website. Please ensure you take all necessary precautions when accessing the website. This website also includes links to external sites, and we do not guarantee the accuracy, error free or virus free status of these external websites. The information on this website is for general purposes and should not considered as professional medical information or advice.